Our Policies

Our Vision

Inform Physiotherapy’s vision is to be the most respected provider of women’s, men’s and children’s health, physiotherapy in Victoria by excelling in the care we give our clients. We will continue to earn this respect not by measure of our size, but by our reputation for the quality of our communication, our care, our technical excellence, our attention to detail and our dedication to excellent service.

This practice is proud to provide clients with excellent service in a comfortable and safe environment. We are constantly striving for improvement and welcome any feedback that can help us in this process.


Professional Commitments

Our physios are committed to working with our clients to ensure that ALL aspects of assessment and therapy are conducted with our clients’ informed consent. Our physios will provide our clients with comprehensive information about risks and benefits associated with any proposed assessment and therapy as well as providing opportunities to address any uncertainties associated with decisions related to such proposed assessment and therapy. Our physios will also provide our clients with comprehensive information about any known alternatives to any proposed assessment and therapy. Further, our physios will ensure that our clients have as much time as they require in which to make an informed decision about the proposed assessment and therapy. Our physiotherapists will ALWAYS respect our clients’ expressed preferences.

Accessing Inform Physiotherapy

Written referral from a doctor is not required to attend the practice, or to claim a rebate from private health funds. However, doctors may give clients a note of referral providing clinical details. This form is to be given to the receptionist who will prepare the appropriate file. Clients are asked to bring a list of their medications, in addition to urodynamic; ano-manometry studies, diagnostic ultrasound results or other investigations including CT and MRI scans and relevant pathology.

Fees

The practice is not affiliated with a public or government source of funding. Therefore, this practice requests and appreciates payment on the day of consultation.

Please note that the fee charged is determined by the time required for the consultation and the degree of complexity of the condition to be assessed and treated. It is our policy and one which we impart to our peers to provide quality, thorough and individual care, which generally takes more time.

As this practice provides services in complex areas of health care, it has a cancellation / waiting list. If clients are unable to attend any of their appointments, it is expected that they will notify the practice with a minimum of 24 hours’ notice, so this valuable time can be offered to other clients who have been waiting for appointments. Late cancellations and failure to attend at the appointed time will attract a non-attendance fee representing up to 100% of the fee for the contracted time for the appointment.


Rebates

All services provided by this practice attract rebates through private health funds. These funds differ from Medicare. Medicare will not rebate for physiotherapy services except when a client is referred under the Enhanced Primary Care Plan (EPCP). When clients are referred to this practice by a general practitioner under the EPCP, fees for services attract a rebate from Medicare.

Hi Caps is available to facilitate claiming rebates directly (electronically) from private health insurance companies.

Please note that the rebate from a private health insurance company is determined by the contract between clients and their health insurance company and in no way is influenced by the fees charged for our physiotherapy services. The physios at Inform Physiotherapy do not issue accounts or make claims on behalf of clients to TAC, WorkSafe or Medicare.